Work with us
If you join us, you're coming at a great time. Our focus is on our customers and growth. We're growing our member base, our customers and our staff. But we know we can't grow without significant investment. That's why our parent company, HomeServe are financially backing our plans by investing in our people, products and processes in areas such as marketing, systems and innovative technologies.
If you’re ambitious, you’ve met your match - but we can’t do it alone. We need top-notch customer service advisors, tech developers, super sales people and marketing masterminds (to name just a few) to bring our vision to life. So, if you’re looking to make your mark at a fast-paced, growing dot com, you’ve come to the right place.
We are Checkatrade. Are you?
Our people are the voices behind the strong relationships we’ve built with thousands of UK tradespeople. We advise and support trades at every stage of their membership, which has been key to our success since 1998.
Each team works with members at different stages of their journey – working together to provide a great service to our customers.
Whichever job you apply for, we look at you as an individual and try to match you to a role and team that you’ll enjoy, be able to embrace, and thrive in. We know how valuable diversity is – that’s why a wide range of people with a variety of backgrounds love working at Checkatrade.
But are you what we’re after?
Operations & Customer Service
If being on the frontline floats your boat, we’ve got several customer facing teams across our Lakeside Office that help us look after our trade members.
Our Membership Advice Team are the first point of call for our existing trades. You’ll help our customers maximise the benefits of their membership with us and provide advice and guidance. As a true service superstar, you’ll problem solve, signpost, share info on our latest products and promotions and much more. You’ll aim for first call resolution to keep our members happy and informed, and no two days will be the same. This really is a fantastic team to start your Checkatrade career with, and many of our Membership Advice Team have moved around the business from here.
Our Vetting Team help us uphold the robust standards that we are renowned for across the UK. Before trade members join us, we put them through at least 12 rigorous checks – so we only bring top quality trades on board. So, if you know that the devil is in the detail, you take pride in process, and you are committed to self-improvement and sourcing solutions, our Vetting Team need you.
Our Reviews and Complaints Team know it’s not always plain sailing. Things will go wrong, and when they do, you’ll be the first one to work out the facts and come up with a positive plan of action to help support both our members and homeowners. So, if you have top-notch negotiation skills and you can handle a complex challenge without flying off the handle, this could be right up your street.
Our Retention and Customer Support Team make sure our members stay with us. This means you’ll be talking to trades about what the benefits of staying with us will bring, and you’ll work to remove any barriers where they exist. Plus, if any trades are on the fence about whether they should stay or go, you’ll show them the best way they can stay, to make the most of their business and their membership with us.
If you’re a savvy salesperson and you understand customer needs and wants, there’s a spot on one of our Sales Teams waiting for you. The best bits? No scripted conversations, no cold calling, just you and your gift of the gab, your knack for building relations and your razor-sharp wit to spot opportunities. We’ve got multiple Sales Teams across Portsmouth, London, and out in the field too. Here’s just a snapshot of what they focus on:
Inbound Sales is all about promoting Checkatrade memberships and products to new trade customers. Your leads will be warm, and you’ll handle incoming queries passed over to you by our call centre and marketing teams. Having a dynamic and confident sales ability is key, and you’ll turn those warm opportunities into hot-to-trot success stories.
With Cross Sales you’ll be speaking to our vast membership base cross-selling and upselling. You’ll focus on optimising our average value per member whilst making sure that our customers are making the best out of the products, services, and promotions available to them. No one size fits all so you’ll be skilled in spotting diverse opportunities, tailoring our service offering to meet customer needs, and making lots of money whilst you’re at it too.
National Accounts is our fastest growing customer segment. You’ll own the full sales cycle from initial hunting to long-term farming, targeting high value accounts within your geographical region. You’ll be field based; manage your own diary and you will have heaps of previous experience in field-based sales and account management in a solution-based sales environment.
Whichever Sales Team team you join, we offer career progression, achievable targets, brilliant benefits, a household name you can be proud of and of course uncapped commission! Say no more!
Finance and Data & Insights
Explore our huge range of jobs and find out what your career with us could look like.