Work with us
If you join us, you're coming at a great time. Our focus is on our customers and growth. We're growing our member base, our customers and our staff. But we know we can't grow without significant investment. That's why our parent company, HomeServe are financially backing our plans by investing in our people, products and processes in areas such as marketing, systems and innovative technologies.
If you’re ambitious, you’ve met your match - but we can’t do it alone. We need top-notch customer service advisors, tech developers, super sales people and marketing masterminds (to name just a few) to bring our vision to life. So, if you’re looking to make your mark at a fast-paced, growing dot com, you’ve come to the right place.
We are Checkatrade. Are you?
Our people are the voices behind the strong relationships we’ve built with thousands of UK tradespeople. We advise and support trades at every stage of their membership, which has been key to our success since 1998.
Each team works with members at different stages of their journey – working together to provide a great service to our customers.
Whichever job you apply for, we look at you as an individual and try to match you to a role and team that you’ll enjoy, be able to embrace, and thrive in. We know how valuable diversity is – that’s why a wide range of people with a variety of backgrounds love working at Checkatrade.
But are you what we’re after?
Operations & Customer Service
If being on the frontline floats your boat, we’ve got several customer facing teams across our Lakeside Office that help us look after our trade members.
Our Membership Advice Team are the first point of call for our existing trades. You’ll help our customers maximise the benefits of their membership with us and provide advice and guidance. As a true service superstar, you’ll problem solve, signpost, share info on our latest products and promotions and much more. You’ll aim for first call resolution to keep our members happy and informed, and no two days will be the same. This really is a fantastic team to start your Checkatrade career with, and many of our Membership Advice Team have moved around the business from here.
Our Vetting Team help us uphold the robust standards that we are renowned for across the UK. Before trade members join us, we put them through at least 12 rigorous checks – so we only bring top quality trades on board. So, if you know that the devil is in the detail, you take pride in process, and you are committed to self-improvement and sourcing solutions, our Vetting Team need you.
Our Reviews and Complaints Team know it’s not always plain sailing. Things will go wrong, and when they do, you’ll be the first one to work out the facts and come up with a positive plan of action to help support both our members and homeowners. So, if you have top-notch negotiation skills and you can handle a complex challenge without flying off the handle, this could be right up your street.
Our Retention and Customer Support Team make sure our members stay with us. This means you’ll be talking to trades about what the benefits of staying with us will bring, and you’ll work to remove any barriers where they exist. Plus, if any trades are on the fence about whether they should stay or go, you’ll show them the best way they can stay, to make the most of their business and their membership with us.
If you’re a savvy salesperson and you understand customer needs and wants, there’s a spot on one of our Sales Teams waiting for you. The best bits? No scripted conversations, no cold calling, just you and your gift of the gab, your knack for building relations and your razor-sharp wit to spot opportunities. We’ve got multiple Sales Teams across Portsmouth, London, and out in the field too. Here’s just a snapshot of what they focus on:
Inbound Sales is all about promoting Checkatrade memberships and products to new trade customers. Your leads will be warm, and you’ll handle incoming queries passed over to you by our call centre and marketing teams. Having a dynamic and confident sales ability is key, and you’ll turn those warm opportunities into hot-to-trot success stories.
With Cross Sales you’ll be speaking to our vast membership base cross-selling and upselling. You’ll focus on optimising our average value per member whilst making sure that our customers are making the best out of the products, services, and promotions available to them. No one size fits all so you’ll be skilled in spotting diverse opportunities, tailoring our service offering to meet customer needs, and making lots of money whilst you’re at it too.
National Accounts is our fastest growing customer segment. You’ll own the full sales cycle from initial hunting to long-term farming, targeting high value accounts within your geographical region. You’ll be field based; manage your own diary and you will have heaps of previous experience in field-based sales and account management in a solution-based sales environment.
Whichever Sales Team team you join, we offer career progression, achievable targets, brilliant benefits, a household name you can be proud of and of course uncapped commission! Say no more!
We’re full steam ahead on our dynamic digital journey, taking part in serious transformation, and world-class innovation. So, if you are a top-notch tech who can’t wait a second longer to succeed at a fast-paced dot com, we need you. Now.
We have a passionate and highly skilled in-house tech community of around 100 people working across Product Engineering, DevOps, Transformation, and PMO. We are a truly agile two-sided marketplace; we get excited by innovation and invest heavily in the latest tech and our people who bring it to life.
We run sprints, hackathons, and stand-ups but we don’t run away from a challenge. We thrive under pressure, fail fast, own it, get excited about it, learn from it, and deliver on it.
Are you passionate about digital products? We definitely are!
Over the past several years we’ve transformed from a paper-based directory to a truly dynamic digital marketplace. Building an impressive in-house Product and UX/UI community has been at the heart of this. Customer centric, innovative, agile, data-driven, and entrepreneurial are just some of the ways to describe our brilliant people.
We are a passionate bunch of Product Masterminds and Designers working across B2C and B2B, web and mobile. We are ambitious about making sure we are the best in-class in matching homeowners to quality trades to get their jobs done well. We want it to be easy and friction-free – delivering a brilliant user experience on both sides. Whether you work on reviews, search, jobs management, trade, or consumer portal, we are always looking at new features and innovation to keep us ahead of the game. Does this sound like you? A career at Checkatrade could be your next bold move.
Finance and Data & Insights
Excited by numbers? Deep in the detail? Checkatrade Finance could be waiting for you!
We’ve got an impressive in-house Finance Team of close to 70 people working across Commercial Finance, FP&A, Financial Reporting, Pricing, Billing and Credit Control. Whether you are a qualified Accountant or looking for your first career steps in finance, we’ve got options to choose from.
SQL, Python, algorithms more up your alley? Our top-notch Data & Insights Team sit alongside our Finance & Professional Services Team. So, if you are a talented Data Engineer or Data Scientist, skilled in Business Insights and Analytics and ready to make your mark in your next move, you need to check us out.
AKA Human Resources. Except we’re human. And we help other humans, or people as we like to call them. We advertise jobs, recruit, and develop amazing talent, take care of training and are on a mission to raise the roof on employee engagement. We’ve also got an action-packed internal communications agenda – so you’ll always be kept in the loop, and we’re the people that pay you too. So, if you’re as passionate about people as we are, then you could work in the beating heart of our business.
Can you create showstopping campaigns? Are you at your best working creatively on a multi-channel marketing project? Our diverse Marketing Teams work across ATL and BTL, online and offline. From Brand Champions to CRM Wizards and PR Masterminds, we cover both sides of our marketplace with homeowners (B2C) and trades (B2B).
So, if you are a data-driven brand champion, a marketeer looking for your next move, or a digital channel expert on the hunt for a new opportunity, our dynamic Marketing Team could be just the right place for you to make your mark.
Explore our huge range of jobs and find out what your career with us could look like.