Lakeside, Portsmouth
19K PA + Bonus & Brilliant Benefits
About The Role
Please note that this is a 12 Month Fixed Term Contract.
Looking for a Customer Service role that ticks all the boxes?

Variety – A Mix of Phone & Admin work ✓   No Scripted conversations ✓ 

Career progression ✓   Mix of home and office working ✓        Bonus ✓

Do you get things done right first time, every time? Are you a demon for deadlines and an ace at accuracy? Looking for a fast-paced job with the perfect mix of phone and admin work?

This is no ordinary Customer Service role – our business is growing so we can offer you a great career, not just a job.

We’ve hired throughout the pandemic, have not furloughed a single person, and are continuing to grow.

As more Tradespeople join us, our Vetting Team are busier than ever. Could you be the perfect person to help them?

Where do you fit in?

No one else checks tradespeople like Checkatrade. You’ll be ensuring that our Members have the correct paperwork, qualifications, and insurance in place. You’ll be used to working to deadlines with a high level of accuracy.

You’ll scan and upload documents, respond to correspondence efficiently, and ensure that our Members continue to receive an excellent service. With lots to learn and a mixture of phone and admin work to keep you busy, you’ll play an important part in our talented Existing Member Vetting Team.

Checkatrade is where reputation matters. You’ll vet tradespeople with integrity, ensuring that all of our existing members continue to uphold our high standards.

What’s in it for you?

  • A chance to showcase your customer service and admin skills in a busy job with a great team
  • A brilliant benefits package, including paid Birthday leave, discounts from a wide range of retailers, a healthcare cash plan, a scheme to help you buy the latest bikes or tech gadgets and lots more.
  • You’ll be joining a friendly, growing company, with lots of training and help to succeed

What do you need to succeed?

  • Previous customer service experience is a must, along with confidence in your IT and admin abilities in addition to phone work. You’ll be used to working to deadlines, and be a total team player
  • The ability to explain and advise clearly and concisely, both on the phone and in writing
  • You’ll be positive, enthusiastic, and proactive - willing to learn and progress to ensure the success of your team and our business

We work 35 hours per week with a rolling 3-week rota. One week 8am - 4pm, one week 9am-5pm and one week 10am-6pm

About Us

Checkatrade is the consumer choice for finding a local reputable and reliable tradesperson. For over 20 years, we've been the place where reputation matters most - and if you join us, you’ll ensure that our trade members continue to uphold these high standards.

With 50,000 trades available to help with your home improvement project, we’re here to help no matter how big or small the project you are undertaking is.

We're currently going through a period of significant investment and growth and we're looking for exceptional people to join us on our journey to help us achieve our ambitious goals. This is a really exciting time to join our team.