Lakeside, Portsmouth
Membership Advice
28K PA + Bonus and Brilliant Benefits
About The Role

Do you bring out the best in people? Are you able to motivate, inspire and lead a team to success?
Due to continued growth, and the expansion of our customer service team, we are looking for an experienced team leader - someone super organised and friendly. If you're the kind of person who makes things happen - then we want to hear from you.

You’ll be responsible for a talented team of Membership Advisors, ensuring they have the training and tools they need to help and support our tradespeople. Using your skills to inspire, coach and motivate, you’ll keep your team energised and enthusiastic, ensuring that our members receive the excellent Checkatrade service that they’re used to.

Where do you fit in?

You’ll be leading a team of 15 to 18 advisors, delegating work, supervising, and monitoring call quality and feedback to ensure that the advice they give is of the highest standard. You’ll be involved in the recruitment, training, mentoring and monitoring of your team, and will work with departments across Checkatrade. You’ll play a key role in this exciting period of growth and expansion for our business, and beyond, with lots of training and help to succeed.

What’s in it for you?

  • A rewarding, interesting and fast paced role in an awesome working environment
  • An excellent benefits package, including discounts from a wide range of retailers, a healthcare cash plan and a scheme to help you buy the latest bikes or tech gadgets
  • You’ll be part of a growing company, that has a great culture and is really going places
We work 35 hours per week, Monday to Saturday with shifts between 8am and 8pm on a rota basis

What do you need to succeed?

  • Previous team leader experience within a customer service industry is a must, and within a phone based / contact centre environment would be an advantage
  • You’ll have brilliant people skills, be decisive, approachable, and a real role model to your team.
  • You’ll be positive and proactive - willing to learn and progress to ensure the success of your team and our businessrotect all personal and confidential data and information you may encounter about employees, customers, members, suppliers (this list may not be exhaustive) whether that data is hystems main duties
About Us

Checkatrade is the consumer choice for finding a local reputable and reliable tradesperson. For over 20 years, we've been the place where reputation matters most - and if you join us, you’ll ensure that our trade members continue to uphold these high standards.

With 50,000 trades available to help with your home improvement project, we’re here to help no matter how big or small the project you are undertaking is.

We're currently going through a period of significant investment and growth and we're looking for exceptional people to join us on our journey to help us achieve our ambitious goals. This is a really exciting time to join our team.