Lakeside, Portsmouth
Membership Advice
19K PA + Bonus & Brilliant Benefits
About The Role

Looking for a Customer Service role that ticks all the boxes?

Variety – no two calls are the same    No Scripted conversations  

Career progression    Mix of home and office working         Bonus 

Are you fantastic on the phone and legendary at listening? Looking for a fast-paced challenging job with tons of training and plenty of chances to showcase your skills?

This is no ordinary Customer Service role – our business is growing so we can offer you a great career, not just a job. 

We’ve hired throughout the pandemic, have not furloughed a single person, and are continuing to grow.

Our Advisors are the first in line to answer calls from tradespeople and are our Checkatrade champions - providing five-star service with a smile. We have the best people, offices, training, and career progression around.

Where do you fit in?

You'll talk to a huge variety of tradespeople – providing advice and guidance, offering support and helping them to get the most from their membership. You’ll become an Checkatrade expert, gaining knowledge on products and services, offers, promotions and member benefits. Taking complex queries in your stride – you’ll have full responsibility for your calls, ensuring a one call resolution wherever possible. With strong admin and IT skills you’ll log each call, keeping records accurate and up to date. 

You’ll be joining the largest team within Checkatrade – a friendly, fun bunch who love to help people.

What’s in it for you?

  • A team bonus – opportunities to boost your wages by up to £1.2K per year
  • A brilliant benefits package, including paid birthday leave, discounts from a range of well-known retailers, gym membership and a scheme to help you buy the latest bike or tech gadgets. Plus, lots more.
  • You’ll be part of an awesome team, with plenty of training and help to succeed

What do you need to succeed?

  • A background in a phone-based customer service role is a must. Call/Contact Centre experience would be an advantage. You’ll have brilliant customer service skills, be confident with IT and a total team player
  • Experience of working to KPI’s in a fast-paced environment with lots of change. Excellent communication skills – you’ll be confident, concise, and calm under pressure
  • You’ll be positive and proactive - willing to learn and progress. You’ll know what excellent looks like and will always strive for the best results for our tradespeople and our business

Hours – 35 Hours per week, Monday to Friday – on a three-week rolling shift basis – 8am-4pm, 9am-5pm 12pm-8pm (Saturday working required on a shift pattern)

About Us

Checkatrade is the consumer choice for finding a local reputable and reliable tradesperson. For over 20 years, we've been the place where reputation matters most - and if you join us, you’ll ensure that our trade members continue to uphold these high standards.

With 50,000 trades available to help with your home improvement project, we’re here to help no matter how big or small the project you are undertaking is.

We're currently going through a period of significant investment and growth and we're looking for exceptional people to join us on our journey to help us achieve our ambitious goals. This is a really exciting time to join our team.