Lakeside, Portsmouth
20K PA + Brilliant Benefits
About The Role
Are you in your element investigating queries?  Are you confident when communicating to customers? Do you make sure that things get done right first time? Then we want to hear from you.

No one checks tradespeople like Checkatrade. Our robust Feedback process ensures that our high standards are upheld, and helps to protect consumers.

Where do you fit in?

You’ll be reviewing feedback and information for our tradespeople, and investigating (sometimes complex) issues. You’ll work in partnership with both our members and consumers, communicating with them each step of the way, until you have reached the best resolution for everyone. You’ll be confident in making fair decisions based on the outcomes of your investigations, and will have lots of support, training and help to succeed.

You’ll support both consumers and members from across the UK, ensuring that everyone receives the excellent service that they’re used to. You’ll use your amazing customer service skills to play a key part in our talented team, whilst accurately keeping our records up to date.

What’s in it for you?

  • Varied and challenging work within a great team. You’ll take responsibility for your own workload and will really be able to make a difference
  • An excellent benefits package, including discounts from a wide range of retailers, a healthcare cash plan and a scheme to help you buy the latest bikes or tech gadgets
  • You’ll be part of a fast paced, growing company, that has a great culture, an awesome working environment and is really going places
  • We work 35 hours per week: Monday to Friday. Currently 9am to 5pm. (These hours are subject to change in future to be worked between 8am and 6pm on a rota basis)

What do you need to succeed?

  • Confidence to have sometimes difficult conversations, alongside the ability to explain and advise people calmly and clearly. Previous customer service and complaint handling experience in a phone based role is essential.
  • A team player, confident in your IT abilities, used to working to KPI’s and deadlines
  • You’ll be positive and proactive - willing to learn and progress to ensure the success of your team and our business

About Us

Checkatrade is the consumer choice for finding a local reputable and reliable tradesperson. For over 20 years, we've been the place where reputation matters most - and if you join us, you’ll ensure that our teams continue to uphold these high standards.

With over 48,000 of only the best trades on our books who've passed a robust vetting process, we're staying true to our core business belief which is -  'Checkatrade does the checks so you don't have to.'

We're currently going through a period of significant investment and growth and we're looking for exceptional people to join us on our journey to help us achieve our ambitious goals. This is a really exciting time to join our team.