Lakeside, Portsmouth
Complaints
19K (Rises to £20K Following Probationary Period) + Excellent Benefits
About The Role

Salary – £19K PA (Rising to £20K Following Probation) + Excellent Benefits

Hours – 35 Hours per week, Monday to Friday

Are you in your element investigating queries?  Check. Are you confident when communicating to customers? Check. Do you make sure that things get done right first time? Check. Then we want to hear from you.

No one checks tradespeople like Checkatrade. Our Reviews team are there to support our Members, ensuring that our high standards are upheld and helping to protect consumers.

Where do you fit in?

You’ll be investigating a wide range of (sometimes complex) issues, working in partnership with our Members to find the best resolution. You’ll support both consumers and members from across the UK, ensuring that everyone receives the excellent service that they’re used to. You’ll use your amazing customer service skills to play a key part in our talented team, whilst keeping records accurately and up to date. You’ll be joining a friendly, growing company, with lots of training and help to succeed.

What’s in it for you?

  • Varied and challenging work within a great team. You’ll take responsibility for your own workload and will be able to really make a difference
  • An excellent benefits package, including discounts from a wide range of retailers, a healthcare cash plan and a scheme to help you buy the latest bikes or tech gadgets
  • You’ll join a fast paced, growing dot.com company that is really going places, with a great culture and an awesome working environment 

What do you need to succeed?

  • Previous customer service experience is essential. Confidence to have sometimes difficult conversations, alongside the ability to explain and advise people calmly and clearly
  • A team player, confident in your IT abilities, used to working to KPI’s and deadlines
  • You’ll be positive and proactive - willing to learn and progress to ensure the success of your team and our business
About Us

Checkatrade is the consumer choice for finding a local reputable and reliable tradesperson. For over 20 years, we've been the place where reputation matters most - and if you join us, you’ll ensure that our teams continue to uphold these high standards.

With over 38,000 of only the best trades on our books who've passed a robust vetting process, we're staying true to our core business belief which is -  'Checkatrade does the checks so you don't have to.'

We're currently going through a period of significant investment and growth and we're looking for exceptional people to join us on our journey to help us achieve our ambitious goals. This is a really exciting time to join our team.