Lakeside, Portsmouth
25 - £28K PA Dependent on Experience + Excellent Benefits
About The Role

Hours – 35 Hours per week, Monday to Friday

Are you an experienced Customer Service Trainer / Coach with a knack for nailing consistently high standards of customer service? Do you have a Learning and Development background and are looking for your next challenge? Then we have a fantastic job for you…

Where do you fit in?

Training our team of around 70 advisors, you'll use your training or L&D background to create and deliver bespoke activities, using a range of coaching methods to cater for people's differing learning needs. You’ll work closely with our Quality Assessors, following up on call listening feedback to arrange training, or one to one support.

You’ll create bespoke courses and be the go to person for training the team on new systems.  You'll continuously monitor performance, ensuring that training records are up to date, hold refresher courses and inspire our team to provide the best possible service for both consumers and members.

What’s in it for you?

  • The chance to play a key role in the future of a growing company and respected brand
  • An excellent benefits package, including discounts from a wide range of retailers, a healthcare cash plan and a scheme to help you buy the latest bikes or tech gadgets
  • The chance to make your mark in a new role, and have a positive impact on our talented teams

What do you need to succeed?

  • Previous varied experience as a coach, trainer, or having an L&D background is a must
  • Awesome customer service skills are essential. Contact centre experience would be an advantage
  • Brilliant people skills - able to develop relationships throughout our business along with the confidence to give honest feedback when things need to improve. Experienced at reporting on performance, you'll be super friendly and approachable, whilst being able to get things done
About Us

Checkatrade is the consumer choice for finding a local reputable and reliable tradesperson. For over 20 years, we've been the place where reputation matters most - and if you join us, you’ll ensure that our teams continue to uphold these high standards.

With over 38,000 of only the best trades on our books who've passed a robust vetting process, we're staying true to our core business belief which is -  'Checkatrade does the checks so you don't have to.'

We're currently going through a period of significant investment and growth and we're looking for exceptional people to join us on our journey to help us achieve our ambitious goals. This is a really exciting time to join our team.